1. What sort of cotton is used for your bedding sets?
All of our bedding sets are made with 100% precale cotton with a 200 thread count. We believe using 100% quality cotton is the best fabric for babies. It is naturally soft, smooth and breathable and causes less irritation to your new baby's delicate skin.
2. How should I wash ash & madi's products?
All our bedding products are machine washable and made to last. We request that you follow the care instructions on the label for each product and avoid soaking in bleach or other strong bleaching agents.
3. Is your website secure?
4. What are the payment options when I order online?
The quickest and easiest payment is using PayPal. The options within PayPal include credit cards or direct debit from your account.
5. Wall Print Packaging
All wall prints are meticulously packaged in clear plastic and backed with a piece of cardboard to prevent any damage during transport.
We ship daily via Australia Post and email you a tracking number for your parcel once payment has been received. Check out our shipping rates here.
7. Returns Policy
We want you to be happy with your purchase and your experience with us is very important. For this reason, all products (excluding clearance items) can be returned for a refund or exchange within 15 days of the shipping date. We are unable to provide a refund or exchange to any products returned after this date. We request that the product is returned in an un-used original condition including the original packaging and packing list.
Please understand that any items that have been washed or used can not be accepted for return or exchange. We recognise that sometimes items can go missing in the post, so we highly recommend that you insure the package and send via a tracked delivery service as we can not be held responsible for packages that do not make it back to us. Shipping fees are non-refundable. Once the package is received and checked, we will arrange your exchange (or refund) and email confirmation. For exchanges, we will provide you with a tracking number on dispatch.
We are totally committed to protecting your privacy. When you order from us, we only use your name, address, email and (if need be) phone number to process your order and send you related notifications. By joining our mailing list you may receive from time to time details of new products and promotions. Your details will absolutely not be passed on to anyone else and and at a simple request you can be removed from our list.
9. Other Questions
We are more than happy to help you with any questions about any of our products. Please do not hesitate to contact us. We aim to respond to all emails within 24 hours